Licensing information:
ReBalance Financial Planning (2022) Limited (FSP 1002902, trading as ReBalance) holds a full FAP license issued by the Financial Markets Authority to provide financial advice.
Nature and scope of the advice:
ReBalance provides advice to our clients about their investments. Our financial advisers provide financial advice in relation to KiwiSaver, managed funds, some direct equities and bonds, and travel insurance. We only provide financial advice about products from certain providers:
For travel insurance:
Southern Cross Benefits Limited- SXTI, Travel Insurance only
For KiwiSaver advice, we work with two providers:
ANZ New Zealand Investments Limited (ANZ Investments) in respect of the OneAnswer KiwiSaver Scheme.
Milford Funds Ltd in respect to the Milford KiwiSaver Plans.
For Investment, we provide advice on direct shares, direct bonds, managed funds, bank deposits, and a DIMS facility.
To manage client portfolios, we use one provider:
AMP (NZ) Ltd (in respect of WealthView Portfolio Service)
Wholesale clients:
We treat all investment clients as retail clients, independent from the sum invested and knowledge of the investor.
We regard the wholesale category as a disadvantage for clients and do not use this category for this reason.
Fees or expenses:
First meetings are free of charge.
For travel insurance advice, we do not charge any fees.
For KiwiSaver, we may charge a one off advice fee of $150 at the advisers discretion based on time spent.
For investment advice, ReBalance will charge a fee for a financial plan provided to a client. This fee will be calculated on the following basis: a fixed fee of $1,500-2,500 (including GST) depending on complexity of the Statement of Advice (SoA). This fee will be payable by the client within 7days following when the Statement of Advice is provided to the client. The SoA fee covers all meetings up to implementation of an investment portfolio.
If no investment portfolio is implemented, clients can opt to pay for regular review meetings, at a frequency they select. ReBalance charges $250 (including GST) per review meeting and written summary.
If an investment portfolio is implemented all ongoing services are covered by a fee. This fee is based on the portfolio volume.
Conflict of interest and incentives:
For travel insurance: if you decide to take out insurance, the insurer will pay a commission to ReBalance not your financial adviser. The amount of the commission is based on the amount of the premium.
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser.
Reliability History:
Rebalance Financial Planning (2022) Limited has never been subject to a reliability event. A reliability event is something that might materially influence you in deciding whether to seek advice from Rebalance Financial Planning (2022) Limited or any of our advisers. As an example, it would include legal proceedings against us or if we had been discharged from bankruptcy in the last four years.
Complaints handling and dispute resolution:
If you are not satisfied with our financial advice service, you can make a complaint by emailing admin@rebalancefp.co.nz or by calling: 09 410 4538. When we receive a complaint, we will consider it following our internal complaints process:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Insurance & Financial Services Ombudsman Scheme. Insurance & Financial Services Ombudsman Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven’t been able to resolve your complaint to your satisfaction.
You can contact Insurance & Financial Services Ombudsman Scheme by emailing info@ifso.nz, or by calling: 0800 888 202. You can also write to them at: PO Box 10-845, Wellington 6143.
Duties Information:
ReBalance, and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests
exercise care, diligence, and skill in providing you with advice
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.
Contact details:
ReBalance Financial Planning Limited (FSP20101, trading as ReBalance) is the Financial Advice Provider.
ReBalance Financial Planning (2022) Limited (FSP1002902, trading as ReBalance) is applying for licensing.
You can contact us at:
Phone: 09 410 4538
Email: admin@rebalancefp.co.nz
Address: PO Box 17096, Omokoroa 3154
Individual adviser contact details can be found on our contact us page here.